Managed IT Plans
Managed IT plans for Malaysian SMEs.
Three managed IT packages built around how SMEs actually grow — from a first outsourced IT department to full outsourced IT operations.
ESSENTIAL
Your first IT department.
Starting from RM1,000/month
- Remote IT support
- Microsoft 365 administration
- User onboarding/offboarding
- Basic device support
- Domain/DNS support
- Basic monitoring
- IT documentation
- Ticket-based support
BUSINESS
Predictable IT without the cost of an in-house team.
Starting from RM1,800/month
- Everything in Essential
- RMM / endpoint monitoring
- Patch management
- Endpoint management
- IT asset tracking
- Network management
- Backup monitoring
- Security baseline
- Microsoft 365 security review
- Monthly IT review
- Priority support
COMPLETE
Full outsourced IT operations.
Starting from RM3,000/month
- Everything in Business
- Server management
- Firewall management
- Cloud / hybrid IT
- Backup & DR management
- Advanced security management
- IT roadmap
- Vendor coordination
- Priority escalation
- Allocated onsite support
About these prices
Plans start from the prices shown. Final pricing is based on your users, devices, infrastructure, locations, security requirements and support needs.
The following are typically quoted separately: Hardware, Microsoft licences, Vendor licences, Major projects, Major migrations, Cabling, Large onsite projects.
Support & response times
Target Response Times
Response time is how quickly we acknowledge and start working on a ticket — it is not the same as resolution time. The tables below are target response times, not guaranteed resolution times.
| Priority | Essential | Business | Complete |
|---|---|---|---|
| P1 — Critical | 4 business hours | 2 business hours | 1 business hour |
| P2 — High | 8 business hours | 4 business hours | 2 business hours |
| P3 — Normal | 1 business day | 1 business day | 8 business hours |
| P4 — Low | 2 business days | 2 business days | 1 business day |
Support hours
Monday – Friday, 9:00 AM – 6:00 PM. Public holidays excluded. We do not offer 24/7 support.
Support scope
Ongoing remote IT support within the agreed service scope. Major projects and large deployments are quoted and scheduled separately.
Not sure which plan fits?
Let's talk about your IT.
Tell us about your users, devices and current IT setup and we'll recommend the right plan.